Participant Testimonials & Reviews

CPCC Career Coach Certification Program Reviews:

“I had the great chance to discover the CPCC program when I was looking for a learning course to add in my Career Coaching journey. Diane is a poised professional and articulate instructor with a solid experience in this area. She has nurtured the CPCC program with her personality and technical knowledge in the field of career coaching. I enjoyed learning from her throughout the videos and modules of the programme. She provides very practical and useful examples, tips, models, templates and processes that I currently use in my own practice. The program covers a broad range of topics related to job search and career transition that helped me strengthen my knowledge and competencies. It is user friendly and accessible. Many thanks Diane and keep up the great work!”

– Linda Bawazir-Davin, CPCC

“Coaching clients through circumstances was an area where I found helpful information. I have clients going through an intensive and accelerated MBA program. They have a finite amount of time to spend on their job searches; therefore, they want to make sure that what they do is effective and worth their time. The ideas for questions to ask will be extremely helpful for me given my population of clients.”

– Cynthia Billington, CPCC (Texas A&M University)

“I continue to be in awe of the effort you put into the program. I have never seen a training/certification program that is this thorough. The lists, the explanations, the exercises all add up to a rigorous and useful program. Because, even though this program has a crazy amount of materials, all of the materials are useful. I learned so much when I worked through the materials the first time. And now that I’ve completed the exam and worked the materials again, I am reminded of how rich the program is. I am still amazed at the quantity of information available to me in this program. As a former teacher, it was nice for me to see a well thought out, purposeful exam.”

– Becky Berry, CPCC (Launch & Re-launch Career Coaching)

“I would like to express my appreciation to you for the outstanding customized career coaching program and workshops you provided the Airman and Family Readiness Centers and Employment Teams with US Air Force Europe. Your content and delivery style provided participants across the Command with a variety of career coaching, career management, and job search information sources including the most current data in the technical social networking job search field. Your presentation of traditional job search methods and the comparison of results of new information, with potential implications, were phenomenal. Out staffs were able to immediately incorporate the information and materials to enhance the base-level workshop delivery and individual coaching to better empower our military spouse and service member clientele in finding employment. The past two years has been an incredible team journey, as you engaged more than 65 staff members in 10 locations across Air Force Europe, while presenting on 12 topic areas including Diane’s Whole Person Theory, career coaching, and more. Again, thank you for your assistance and awesome professional training.”

– Susan Williams, DAFC, CPCC (Air Force Europe)

“I enjoyed seeing a proven career coaching system from a civilian business owner’s perspective. I liked the layout of the “soup to nuts,” whole-person-concept career coaching. And, I really liked the Goals Form! I think it’s a great concept for anyone, regardless of what their current employment situation is.”

– Dave B., CPCC (Camp Pendelton, CA)

“I am still in awe at how you have created such a well-developed program for home study. I recommend this program for all my co-workers in Career Planning.”

– Veronica Boreland, CPCC (Anne Arundel Community College)

“The best part of the CPCC program format and test were the coaching logs. Filling those logs out took a long time but really made me think about what was truly happening during the session. The material for the program is a great starting point for so many topics. I really like the forms and examples provided in the gear box. The amount of material is incredible.

I really have enjoyed taking this course over the course of the past year. I feel I am a better coach and bring more value to an employer and client.”

– Mark Hagli, CPCC (DeVry)

“I am really happy I chose this program, it definitely helped me develop myself and prepare for work as a professional Career Coach. I enjoyed reading the materials, watching the videos and doing all the exercises from the manual—these required a lot of thinking. It was an excellent coaching program for me. It affected the way I am running my own business and how I relate to others. Most important, it helped me develop my career coaching skills.”

– Magda Tomaszewska, CPCC (UK)

“Diane was the perfect career coach to train the career center staff at the University of Baltimore. Diane’s expertise in helping professionals achieve their career goals and her person-centered approach to coaching was delivered in an interactive training format that kept the staff engaged. In addition, Diane listened to the desired outcomes we wanted for our team and designed her program accordingly to capture these outcomes and more. Lastly, Diane offers flexible services and developed a program that was executed effectively in-person and virtually. I would recommend Diane to any career center looking to sharpen and improve its career advising/coaching methodology.”

– Lakeisha Mathews, CPCC (Right Resumes & Career Coaching / University of Baltimore Higher Education Administration)

“Diane did an excellent job of coaching our customer service representatives (CSR’s) as part of a new curriculum created for customer service certification for Guadalupe Valley Electric Cooperative (Texas). The responsibilities of the CSR’s are highly diverse ranging from setting up new accounts and communication of all company offerings to partnering with operations in resolving customer disputes. Six different locations, each represented by a unique CSR group, participated in the training session. Diane used innovative techniques, along with an open rapport to successfully engage the CSR’s in coaching strategies to assist them in enhancing their confidence and abilities to improve their performance. Under Diane’s direction each employee was required to take an honest inventory of their customer service behavioral traits and then identify the pluses and minuses of those traits at an individual and group level. She gained commitment from the CSR’s to apply newly acquired knowledge of behaviors to capitalize on team strengths in order to achieve enhanced customer service effectiveness. Diane provided a down-to-earth approach, highlighted with an intellectual thought process. Her executive summary was both well-written and well-received by the senior leadership of the organization. Diane did not hesitate to provide her honest feedback based on her global experiences regarding the organization’s strengths and weaknesses, which was much appreciated. Diane’s coaching techniques and abilities are highly recommend at every level of the organization.”

– MeLisa Rogers, Ph.D., Organizational Consultant, Career Coach, Higher Learning Professional

“I entered into this certification expecting to improve my skills as a career coach/counselor. I never anticipated that I would leave learning so much more about myself and what a difference it was going to make for my clients!The first thing I learned that spoke to me was that it is OK to say “no.” I was taking on so many hats and was becoming overwhelmed. I learned that I am an employee as well. I was neglecting the very tips I give my clients. I had become complacent about my own development.Thanks to being refocused by your module, I began to journal my accomplishments and I update my resume (it was over 5 years out of date). I also found a fantastic mentor.

Lastly, I loved the quote in Module IV “The resume represents professional value and the interview represents personal value.” I now have that posted in my office. It has helped me focus my clients through the process and help them visualize it since most feel like a resume will say everything for them.

The CPCC program is one of the best training/certification programs I have taken. It was so much more than I thought. Going through the modules personally really hit home what my clients are going through and I believe it will make me a better Career Coach. The videos were a fantastic addition. I am the type that loves scenarios so the individuals on the video that were “clients” gave it a great perspective and example. I thought it was organized well and was easy to read.

I would like to thank you for a fantastic program! I have learned a great deal going through this process which has been invaluable to my clients and me. I thank you for challenging me to be better at what I do.”

– Angela O’Connell – CPCC

“As a coach I learned about the plethora of resources at my disposal that can assist me with coaching a client or for my own professional knowledge. THANK YOU for the updated material, it is up-to-date information that is relevant to today’s job market and today’s client!”

– Parisa Fetherson, CPCC

“I gained what I originally set out to learn and gained a deeper understanding about myself as an entrepreneur. Perhaps the greatest gift of this program though, has been the insight it gave me in looking back upon my own career, at events which I might have handled differently, things that drove me to accomplish what I did, and validation that the path I have chosen now is my Best Career Yet!

In my career, I have worn the hats of professional trainer and documentation specialist which enabled me to fully appreciate how well this course is organized and presented. The CPCC supporting materials are relevantly constructed, while the website is easily and intuitively navigated. The most powerful evidence of how well this course is designed however, is in the test itself. I stressed a little bit before requesting the test, and then had to laugh at myself when I finally got it, because the chronological layout and questions were keys to finding the answers readily. They also affirmed what the key points of the course were, thereby embedding the knowledge more emphatically for future reference – which is the true measure of any successful test.

Today you have to be careful of what you get online and often don’t always get what you pay for, but in the case of the CPCC course, I think it was worth every penny! Diane, Thank you!”

– Carla Sessions, CPCC

“The CPCC course helped me discover my mojo again!! Thank you!”

– Karen Banks, CPCC

“I enjoyed the program. I like the flexibility of learning it online, on my own schedule. I felt that the investment was very reasonable and worthwhile. I appreciated the Career Assessments. I’m very excited to start using the DISC assessments and I feel more prepared to help clients in transition or exploring new paths (I even became DISC certified); I like the Sample Dialogue/Scripts/Questions. I’ve incorporated some of the suggestion intake questions, interview questions, etc. into my coaching session templates; and the Gear box – I love having sample guides, documents etc., that I can adapt to my own practice. Thank you for such a valuable CPCC program!”

– Lorraine Rise, CPCC

“The three things that meant the most to me is being able to not only read but have videos that go with the reading. I am both a visual and verbal learner. I also enjoyed learning about Interviewing Strategies. I do not deal with this much at work so now I have a better understanding on how to help a client and myself if I was ever look for another career. I also enjoyed learning about all the hats I actually wear. This gave me a better understanding about myself. The goals sheet also made me think about what I actually want to accomplish and how I plan to accomplish those goals. I would not change anything about this course. This was a great program.”

– Tiffany Bryant, CPCC

“My purpose in completing the CPCC program began as a means for establishing additional credibility in my role as a university career coach. Through taking this program, I have been able to “crystallize” all of my past coaching techniques into a more salient methodology for my clients. In effect, this program has helped me improve my skills, methodology, and “toolbox” for application. The gearbox has been the greatest benefit from this program. Past coaching workshops and certification focused only on business coaching. While relevant, there are some nuances of career coaching that this program helped me clarify. For example, how to apply goal setting and prioritization to focusing on what is the first priority for students – it isn’t always the resume! The experience of taking this test has also been a great way to gather most, if not all, of the key learning points into a single document that I will keep as a reference source (along with the notebook I created from all of the modules) going forward.”

– Brad Chilcote, CPCC

“Three aspects of the CPCC program that means the most to me are: Goal-setting – I have appreciated developing my short and long term goals and it is encouraging to help my clients brainstorm with developing their goals; Motivations – After reviewing the various factors that people are motivated by; it led me to ask myself which factor applied to me “what was my motivation”; Salary negotiations – I appreciated the information provided for salary negotiation because I am growing in knowledge of salary negotiations. I understand that a job-seeker can leave thousands of dollars on the table if salary negotiation is not done at the right time and without the appropriate research and preparation. I have enjoyed the material in the CPCC and appreciated the self-study format.”

– Joi Tann, CPCC

“One technique I use is one that I have recommitted myself to since completing the CPCC this program. That is to write out goals. This has really helped me to execute business effectively and I have a strong foundation for how to move forward in establishing my business. The second technique I have learned more about is the added value in digital marketing. I am a lot more active on LinkedIn, Facebook and Twitter, making a concerted effort to join groups, meet new connections and promote my services. As a result, I have attracted a strong clientele via social media. Overall, the program is very informative. I learned a lot of information that will be applicable in my practice.”

– Rashauna Arnold, CPCC

“I like the CPCC Program, the structure and material contents are so exhaustive. I was so excited to open up the CPCC program files and log online to see the contents. I’m impressed by the quality of the material and appreciate the time invested to put together this big syllabus and contents. It was so interesting to learn and apply the principles on myself and my work, also to my colleagues. This program has empowered me to take up the challenge to become an entrepreneur in the future. I was able to deep dive into myself when I started to document the Goal Setting and Business Plan Forms. The Client Journal was an eye-opener with questions already listed to work with the client during the sessions. Also, the questions in each of the modules were quite interesting and those made me think out of the box. I loved reading and learning from all the modules.

I liked the format in which the Modules were categorized and its contents. Also, the documents in the Gear Box are so helpful. The videos were interesting to listen, it helped to refresh my memory after reading the modules via the hard copy.

I see a lot of changes in myself both personally and professionally after taking up this program and this will surely impact people around me contagiously. Overall a great program to learn and coach others to achieve their dreams. Thank you, Diane for this wonderful program.”

– Thulir Geetha, CPCC

“The CPCC program expanded my perspective on the career coaching field as a positive profession which was a new concept for me by introducing me to areas and industries with which I was not familiar. It taught me about social media and the new technologies that come into play as a coaching professional; it opened me to define what I can do best based on what I like by undergoing a process of reflection similar to what I do with my clients. I was very favorably impressed with the quality of the materials and the depth of the content and exercises. The self-paced approach allowed me to review and go back as often as I wanted to do it and even compare my own answers to questions over time. The materials are more than course materials – they are now part of my resource library. Thanks for a great program!”

– Norma Davila, CPCC

“The CPCC program has allowed me to recognize that starting my own career coaching business is in the realm of possibility for me in the future. It has helped me think concretely about my strengths and areas in which I need to improve in order to achieve my own career goals. For many years, I have been a “go to” person among friends and colleagues for assistance with job searches, resume and cover letter writing, and interview preparation with little formalized training. I enjoyed having the opportunity to learn about these topics from an expert. I will refer back to this information for my own search and when coaching others. I had never put my dreams/ultimate goals into writing or challenged myself to prioritize my goals as required in the short Goals Form. I feel more committed to making a career transition and helping others with their transitions as well. I now have the confidence and the tools to help coach individuals with varying career backgrounds and goals. I had initially wanted to take an in-person course because I prefer a more traditional classroom experience, but the online self-study was convenient and better than I had expected. I found the written materials and videos engaging and challenging, and appreciated the updated materials focused on new technology and social media. Diane, Thanks so much!!”

– Molly Timko, CPCC

“Overall the CPCC program was extremely informative and intense. The program is a great blueprint for personal success as a career coach and as a mentor to clients. The course gave me the tools to assist the clients I serve.”

– Ed Bellows, CPCC

“Diane’s Whole-Person Theory has changed the way I will look at clients when they “walk through my door.” It has caused me to look deeper into their story and see between the lines. It has made me a better and more effective coach. I am thrilled and ready to move forward. The CPCC program was outstanding and I feel equipped to undertake a successful career. Thank you so much Diane!”

– Pamela Sharpe, CPCC

“I liked the combination of written modules and video modules for the CPCC program. It was helpful to receive the information in different mediums, both of which were easily accessible. The material was very useful. Overall, I would highly recommend this program to someone who is looking to obtain a CPCC. For me, it was very helpful that this program could be done virtually due to my travel schedule. Thank you, Diane!”

– Ashley Santangelo, CPCC

“Through the CPCC program, I learned more about the nuances of career coaching, including the multiple “hats” we could wear as consultants, coaches, and counselors. I appreciate the array of question samples for Career Coaches, specifically during intake processes. Additionally, the CPCC program modules, videos, and document samples helped me recognize the multiple moving parts of opening a career coaching or consulting business, including mission statements, coaching agreements, program scheduling, financing, and marketing. I also valued the breakdown of networking resources, including social, personal, and professional levels, especially as networking was a skill I identified earlier in the program that I would like to continuously develop for myself so that I can more aptly practice what I preach as a Career Coach. I was also fascinated by the nuanced breakdown of ATS resumes, as I had heard of the general screening process for keywords but was unaware of some of the more nuanced features taken into considerations such as formatting and layout. Overall, I found the CPCC program and materials incredibly comprehensive; I also found Diane wonderfully approachable for questions and follow up. Finally, I appreciated the video and online system updates, making the materials even more accessible and up-to-date.”

– Tina Finnegan, CPCC

“Diane’s “Whole Person Theory” reinforced my experience, education, and personal beliefs.

Diane is a dynamic presenter as demonstrated in the DVD set and from speaking with her in my phone interview. This noble profession of career coaching involves people’s lives, futures, and success, not to mention those of their families. I expected the test to be a challenge and it definitely proved to be.

Career professionals like Diane, continue to set industry standards and pioneer beyond the frontiers of the known job search realm. In my view, the CPCC program is the national standard for all career coaches.”


“I’ve learned many valuable things throughout this program, one of the first lessons I learned comes from Diane’s Whole Person Theory. Through her theories I have been able to get a much deeper insight into what’s really happening in the lives of my clients. And, this whole program has helped me organize my thoughts and become more disciplined.

It’s easy to tell someone what they should do, but doing it yourself presents a whole other challenge.

It was good for me to have to actually do the things I tell my clients to. The CPCC manual also forced me to demonstrate in writing all that I have accomplished in the past year, which allowed me to realize that I have taken for granted the things I do in a typical day.

The exercises opened my eyes and allowed me to see my true worth and value. It also made me think about opening my own practice, which was not something I ever really thought I was capable of doing.”


“I found the CPCC program to be of very high quality.

The format and content was logical and user friendly. It incorporated industry specific theory, information and data, as well as realistic examples to support the material. The process of completing the CPCC program was educational, affirming and enjoyable.

Thank you Diane for preparing such a valuable resource, to raise the standards within the career coaching profession and recognize the contributions of the professional career coach!–”


“A special thanks for taking time to speak with me today. As I mentioned during our session, the Certified Professional Career Coach Program was invaluable.

The program articulated essential principles and processes and the flow of the modules created a solid foundation for my future growth in this industry. This is a program that I will highly recommend!”

– S.C., CPCC

“The CPCC program…was a great eye-opener and allowed me to evaluate my life on a personal and professional level. The exhaustive CPCC preparation, DVDS, and exam taught me more about myself – Thank You!

The Program study guide was easy to read and understand. The format was reader-friendly and designed to allow individuals to proceed at his or her own pace. I am pleased to have taken this course and have benefited on multiple levels. I also feel strongly that my professional career has also been enhanced by this program.”

– D.H., CPCC

“WOW! I am so impressed with the CPCC program that I want to share my experience with other members of PARW/CC.

It is packed with well-organized information and full of tools that I now use regularly in my practice… My learning style is seeing, hearing, and doing… this course meets all three of my needs. Additionally it includes extensive questions that encourage my own self-discovery and growth, reinforcing the key concepts I am learning in each section.

Through the comprehensive training offered by Diane, I am able to establish boundaries and increase control over my service offerings. Since I left outplacement resume writing in 2004, coaching comprised 20% of my business. Within the past two months, it has more than tripled.

Most of my clients now complete some portion of my program. Interview coaching is a big seller.

I am confident that my business will continue to progress and I welcome the diversity, challenge, and additional income!”

– H.R., CPCC

“Thanks again for taking out time to share the invaluable information you gave me today. It will definitely help me coach my clients and service my students more effectively.

As a matter of fact, I just had the opportunity to share some salary negotiation strategies with a colleague of mine that was just offered a position that she really desired. She was most appreciative.

Your CPCC program has given me more insight into the career development industry and I plan on utilizing the tools and information I have gained for a lifetime!”


“The CPCC program is well organized in format and rich in materials. The video tapes were very helpful, as their content related quite well with the class work.

The program presenter is also very knowledgeable on the subjects and went out of her way to give me tools that assisted in understanding the course better.”

– M.K., CPCC

“The content is comprehensive, well put together and very valuable. I don’t know how I would have handled the exams without the material and the videos. Unlike other certification courses this is very very practical and I see myself using this material as a reference for my entire coaching life!”

– B.O., CPCC

“Thank you for the great insights that you taught on the tapes and in the book. This will be a GREAT addition to the services I offer now.”

– J.L., CPCC

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